NRG Bet Terms and Conditions

These Terms and Conditions set out the main rules for using NRG Bet, including account registration, login access, payments, withdrawals, bonuses, betting activity, verification, responsible gambling and website use. By accessing the website, creating an account or using any casino, live casino or sportsbook service, the player confirms that these terms have been read and accepted.

NRG Bet is intended only for players aged 18 and over. The website is operated by SharedBet Ltd and is licensed and regulated by the Gambling Commission. Players are responsible for using the website lawfully, keeping account details secure and checking all applicable rules before depositing, betting or requesting a withdrawal.

Acceptance of Terms

By using NRG Bet, the player agrees to follow these Terms and Conditions, the Privacy Policy, responsible gambling rules, bonus terms and any other rules published on the website. If there is a conflict between general website information and these Terms, the Terms should be treated as the main rule set.

NRG Bet may update these Terms from time to time. Changes may take effect once published on the website or after notice is provided where required. Continued use of the website after changes are made means the player accepts the updated version.

Players who do not agree with the Terms should stop using the website and may contact support about account closure.

Opening an Account

A player must create an account before using real-money casino or sportsbook services. The account must be registered in the player’s own legal name and must contain accurate personal information.

Each player may hold only one account. Duplicate accounts, shared accounts, transferred accounts or accounts opened using false details may be suspended or closed. NRG Bet may also cancel bets, remove bonuses or withhold payments if account misuse is detected.

During registration, the player may need to provide:

Full name

Date of birth

Residential address

Email address

Phone number

Account login details

Payment details

Verification documents, where required

The player must keep account information updated. Incorrect or outdated details can delay verification, payments or account support.

Age and Identity Verification

NRG Bet is available only to players aged 18 or over. By registering, the player confirms that they meet the legal age requirement for gambling.

NRG Bet may check identity, age, address and payment ownership at any time. Verification may be completed electronically or through documents. If documents are requested, the player may need to provide photo ID, proof of address, a bank statement, payment card proof or other evidence needed for KYC checks.

Until verification is completed, the platform may restrict deposits, gameplay, withdrawals or account access. If an account is found to belong to an underage person, winnings and bonuses may be cancelled and the account may be closed.

Account Security

The player is responsible for keeping login details secure. Username, password, email access and payment information must not be shared with another person.

NRG Bet is not responsible for unauthorised use of an account where the player failed to protect login details. If suspicious activity appears, the player should contact support as soon as possible.

Players should avoid logging in from public Wi-Fi, shared devices or unsecured networks, especially when using the cashier, uploading documents or changing account details.

Customer Information

All information provided to NRG Bet must be accurate, complete and personal to the account holder. The player must not use false names, another person’s payment method, fake documents or misleading contact details.

NRG Bet may use player information for account management, payments, verification, anti-fraud checks, responsible gambling, legal compliance and customer support. Personal data is handled according to the Privacy Policy.

If account details change, the player should update the information or contact support.

Payments, Deposits and Withdrawals

NRG Bet payments must be made using methods that belong to the registered account holder. Deposits and withdrawals may be subject to security checks, KYC review, anti-money laundering controls and payment provider rules.

The platform may refuse or delay a payment where there is suspicion of fraud, duplicate accounts, false information, bonus abuse, payment misuse or illegal activity.

Withdrawals can usually be requested after the player has completed the required verification checks and any active bonus rules. The minimum withdrawal stated for NRG Bet is £1. Card withdrawals usually take 2–5 working days, bank transfers can take up to 5 working days and cheque withdrawals may take up to 10 working days.

NRG Bet does not treat player accounts as bank accounts. Balances do not earn interest.

Refunds

Deposits are intended for use on casino games, live casino tables, sportsbook markets and other website services. If a player deposits and then uses the funds for betting or gaming activity, the player should not expect a refund for lost stakes.

Refund requests may be reviewed only in limited cases, such as payment errors, technical issues or other exceptional circumstances. NRG Bet may refuse refund requests where funds have already been used for gambling activity.

Anti-Money Laundering and Security Checks

NRG Bet may perform anti-money laundering and fraud prevention checks. These checks are used to detect suspicious transactions, payment misuse, false details, duplicate accounts, underage gambling, identity abuse and other prohibited activity.

The platform may request documents, review transaction history, delay withdrawals, restrict account access or report suspicious activity to relevant authorities where required.

The player must not use NRG Bet to transfer money, hide the origin of funds, use stolen payment methods or support illegal activity. Funds must come from lawful sources.

Betting and Game Rules

Players are responsible for checking all game rules, sportsbook terms, bet details and stake amounts before confirming any wager. Once a bet or casino round is accepted, the amount may be deducted from the account balance.

NRG Bet records should be treated as the final reference for account activity, bets, results and transactions. If a technical error, server issue or software failure occurs, the platform may review the affected activity and settle it according to available records.

Players must not exploit bugs, technical faults, game errors, vulnerabilities, delayed updates or incorrect prices. Any suspected fault should be reported to support.

Fair Play

Casino games, live casino games and sportsbook markets must be used fairly and only for personal entertainment. The player must not use bots, automated tools, collusion, account sharing, bonus abuse, payment manipulation or any method designed to gain an unfair advantage.

If unfair play is suspected, NRG Bet may cancel bets, remove winnings, block withdrawals, suspend the account or close the account.

Bonuses and Promotions

NRG Bet may offer bonuses, free spins, cashback, tournaments, sportsbook offers or other promotions. Each offer may have its own terms, including eligibility, minimum deposit, wagering requirements, expiry time, game restrictions, stake limits and maximum winnings.

Bonuses are usually personal to the player and cannot be transferred. A player may not be allowed to use more than one active bonus at the same time. NRG Bet may cancel or amend promotions where misuse, fraud or bonus abuse is suspected.

Players should always read the active bonus terms before claiming an offer or placing bonus-funded bets. Requesting a withdrawal may cancel active bonus funds if the bonus rules say so.

Restricted Use

Players must use NRG Bet only where online gambling is legal for them. It is the player’s responsibility to check local laws before registering or placing bets.

NRG Bet may restrict access from certain countries, regions or territories. If a player accesses the website from a restricted location or gives false location information, the platform may close the account, cancel bets or refuse withdrawals.

Account Suspension and Closure

NRG Bet may suspend or close an account if there is suspected breach of Terms, fraud, money laundering, duplicate accounts, underage gambling, chargebacks, bonus abuse, false documents, payment misuse or unlawful activity.

A player may also request account closure by contacting customer support. Some personal data and transaction records may still be retained after closure where required for legal, tax, regulatory, fraud prevention or anti-money laundering purposes.

Inactive Accounts

An account may be treated as inactive if no transactions or account activity occur for a long period. NRG Bet may close inactive accounts or apply account restrictions according to the website rules.

Players who want to reopen or discuss an inactive account should contact support using the registered email address where possible.

Chat and User Conduct

If chat, messaging or support communication is available, players must use it respectfully. Offensive language, threats, harassment, spam, discrimination, promotional messages or abusive behaviour are not allowed.

NRG Bet may restrict chat access, suspend accounts or stop communication with players who breach conduct rules.

Intellectual Property

All website content, software, graphics, logos, games, design elements, text, images, trademarks and platform materials belong to NRG Bet, its licensors or approved partners.

Players receive only a limited right to use the website for personal entertainment. Website content must not be copied, sold, modified, distributed, scraped, reproduced or used for commercial purposes without permission.

Liability

NRG Bet provides access to gambling services, but the player accepts that gambling involves risk and that money can be lost. The player is responsible for betting decisions, account security, local law compliance and tax obligations where applicable.

NRG Bet is not responsible for losses caused by incorrect player actions, unauthorised account use, unstable internet connection, device problems, third-party payment delays or external websites linked from the platform.

Responsible Gambling

NRG Bet should be used only for entertainment. Players should set limits, avoid chasing losses, take breaks and stop gambling if play becomes stressful or difficult to control.

The website is for 18+ players only. Gambling can be addictive. Players who need help should use responsible gambling tools and seek independent support.

Contact

Questions about these Terms and Conditions, account access, verification, payments or responsible gambling can be sent to customer support.

Support email: [email protected]

The message should include the registered email address and a clear description of the issue.