NRG Bet Privacy Policy
This Privacy Policy explains how NRG Bet may collect, use, store and protect personal data when players visit the website, register an account, use casino or sportsbook services, make payments, contact support or complete verification checks.
NRG Bet is operated by SharedBet Ltd and is licensed and regulated by the Gambling Commission. Because the platform provides gambling services, certain personal information must be collected and processed for account management, age verification, KYC checks, payments, fraud prevention, responsible gambling and legal compliance.
By using the website and creating an account, the player accepts the terms of this Privacy Policy. If the player does not agree with how personal information is handled, the website and account services should not be used.
Information Collected
NRG Bet may collect personal information during registration, account use, payments, customer support contact and verification procedures. This information helps the platform provide gambling services, protect accounts and meet regulatory duties.
The information collected may include:
Personal Details: First name, last name, date of birth, residential address, email address, phone number and other contact information.
Account Details: Username, login activity, account preferences, communication settings and account status.
Verification Documents: Identity documents, proof of address, payment method proof or other documents requested for KYC checks.
Payment Information: Deposit history, withdrawal history, transaction details, payment method data and cashier activity.
Gaming Activity: Casino bets, sports bets, bonus use, gameplay history, account balance changes and responsible gambling tool activity.
Technical Data: IP address, browser type, device information, traffic data, cookies, weblogs, session data and website activity logs.
Support Data: Emails, messages, complaint records and details provided during communication with support.
NRG Bet may also receive information from third-party service providers, including payment processors, fraud prevention tools, identity verification providers and technical partners.
How Personal Data Is Used
Personal data is used to provide account services, process transactions, maintain security and comply with gambling regulations. NRG Bet may use player information for the following purposes:
Account Creation: Opening, maintaining and managing player accounts.
Game Access: Providing access to casino games, live casino content, sportsbook markets and related services.
Payments: Processing deposits, withdrawals, refunds and payment checks.
Verification: Confirming age, identity, address and payment ownership.
Fraud Prevention: Detecting suspicious activity, duplicate accounts, payment misuse, identity abuse and other irregular behaviour.
Responsible Gambling: Applying account limits, safer gambling tools, self-exclusion controls or other protective measures.
Customer Support: Responding to account, payment, technical, bonus or verification questions.
Legal Compliance: Meeting anti-money laundering, counter-terrorist financing, licensing, tax, audit and regulatory obligations.
Service Improvement: Analysing website use, improving platform performance and understanding player trends.
Legal Protection: Handling disputes, complaints, investigations, litigation or requests from competent authorities.
NRG Bet does not use personal data in ways unrelated to gambling services, account management or legal obligations unless the player has provided consent where required.
KYC and Identity Verification
KYC checks are part of regulated gambling operations. NRG Bet may request verification documents to confirm that the account holder is at least 18 years old, uses accurate personal details and owns the payment method connected to the account.
Verification may include a request for:
Passport or driving licence
Government-approved photo ID
Proof of residential address
Bank statement or utility bill
Partially covered payment card image
Proof of payment ownership
Additional documents required for account validation
NRG Bet may first attempt electronic verification. If electronic verification is not possible or is insufficient, documents may be requested. The player should provide clear, valid and accurate documents. Incorrect, expired, unreadable or mismatched files can delay withdrawals or restrict account access.
Payment and Transaction Data
NRG Bet may process payment and transaction data when players deposit, withdraw or use casino and sportsbook services. Payment information can be used to approve transactions, verify ownership, prevent fraud and comply with financial regulations.
Transaction data may include payment method, amount, date, withdrawal status, deposit status, payment provider response and account balance movement. This information may be shared with payment processors, banks, anti-fraud systems and regulatory bodies where necessary.
Players should only use payment methods registered in their own name. Using another person’s card, bank account or payment details may lead to verification checks, payment delays or account restrictions.
Marketing Communications
NRG Bet may send marketing communications only where this is allowed by law and where the player has selected or accepted marketing preferences. Marketing may include information about casino promotions, sportsbook offers, free spins campaigns, new games, tournaments or partner products.
Players can change marketing preferences through account settings or by contacting customer support. Opting out of marketing does not stop essential service messages, such as account security notices, payment updates, verification requests or legal notifications.
Personal data should not be sold to unrelated third parties for independent marketing purposes.
Cookies and Tracking Technologies
NRG Bet may use cookies and similar tracking technologies to operate the website, improve performance, remember preferences and analyse traffic. Cookies are small files stored on the player’s device when visiting the website.
The main cookie types may include:
Required Cookies: Needed for basic website navigation, login, security and access to account areas.
Functional Cookies: Used to remember settings such as language, region or session preferences.
Analytics Cookies: Used to understand website performance, user behaviour and technical issues.
Advertising Cookies: Used to measure marketing effectiveness and track campaign performance.
Players can manage or block cookies through browser settings. Blocking some cookies may affect website functionality, login access or account features.
Sharing Personal Data
NRG Bet may share personal data only where necessary for service delivery, legal compliance, security or regulatory reasons. Data may be shared with selected third parties that help operate the platform.
Possible data recipients may include:
Payment processors
Identity verification providers
Fraud prevention services
Game providers
Hosting and technical service providers
Analytics and marketing service providers
Customer support systems
Professional advisers
Regulators, law enforcement or competent authorities
Group companies or business partners where needed for lawful operations
Third-party providers should process personal data only for agreed purposes and under appropriate confidentiality and data protection obligations.
Disclosure for Legal and Security Reasons
NRG Bet may disclose personal information if required by law, regulation, court order, licensing authority request, law enforcement investigation or other valid legal process.
Personal data may also be disclosed where the platform believes it is necessary to investigate fraud, prevent money laundering, protect player safety, defend legal rights, enforce terms or prevent unauthorised use of payment methods.
Fraudulent activity, false information, impersonation, account abuse, stolen payment details or suspicious transactions may result in account restrictions and disclosure to relevant authorities or service providers.
International Data Transfers
Some service providers, technical systems or business partners may process data outside the player’s country of residence. Where personal data is transferred internationally, NRG Bet should take reasonable steps to protect the information in line with applicable data protection requirements.
Data transfers may be necessary for hosting, payment processing, fraud prevention, analytics, customer support, identity verification or regulatory compliance.
Data Security
NRG Bet should apply technical and organisational security measures to protect personal data from unauthorised access, loss, misuse, alteration or disclosure. These measures may include encryption, secure systems, restricted access, anti-fraud monitoring and internal confidentiality controls.
Players also have a role in account security. Login details should be kept private, passwords should be strong and unique, and account access should not be shared with another person. Public Wi-Fi and shared devices should be avoided when logging in, making payments or uploading documents.
Data Retention
NRG Bet may retain personal data for as long as necessary to provide services, meet legal obligations, resolve disputes, prevent fraud and comply with gambling, tax and anti-money laundering rules.
After account closure, certain information may still need to be kept for a legally required period. Gambling operators may be required to retain registration data, transaction records, verification documents and account activity information for several years after the last transaction or account closure.
Requests for deletion may not be accepted where data retention is legally required.
Player Rights
Players may have rights under applicable data protection laws. These rights may include the ability to request access, correction, restriction, objection or deletion of personal data, subject to legal and regulatory limits.
A player may request to:
Confirm what personal data is held
Correct inaccurate account information
Update contact details
Withdraw marketing consent
Ask how personal data is used
Object to certain processing where legally available
Request deletion where retention is not legally required
Some requests may require identity verification before they can be processed.
Third-Party Links
The NRG Bet website may contain links to third-party websites, tools or external resources. These third-party websites may have their own privacy policies, cookie rules and data processing practices.
NRG Bet is not responsible for the content, security or privacy practices of external websites. Players should read the privacy information on third-party websites before submitting personal data.
Protection of Minors
NRG Bet is intended only for players aged 18 and over. Underage gambling is not allowed. The platform may use age and identity verification checks to prevent minors from accessing gambling services.
Adults should keep account details, payment methods and gambling devices away from minors. Saved passwords should not be used on shared devices where children or other unauthorised users may gain access.
Contact
Questions about this Privacy Policy, account data, verification, marketing preferences or data rights can be sent to customer support.
Support email: [email protected]
The request should include the registered email address, the nature of the enquiry and any relevant account details needed to identify the request securely.